Starbucks

As part of its U.S. store transformation plans, Starbucks is expanding its Pickup stores in dense markets while considering new uses for its dark store locations. Although temporarily dark, these sites still require routine maintenance and repair. However, without staff present, monitoring property conditions and addressing facility needs is difficult. Starbucks’ sites needed a way to get real-time visibility of its assets in transition. iVueit was chosen by their vendor to provide on-demand insight into its dark store locations for improved decision making.

Challenges
-Limited visibility of dark store locations
-Widespread portfolio of properties
-Limited ability to assess risks or property condition
-Lack of security
-Difficulty maintaining compliance
-Budget constraints

Solution

-iVueit platform monitors and tracks interior and exterior conditions of 300+ dark store locations
-Trusted Vuer Network requests unique access code to safely and easily enter site
-Photo verification ensures that exterior, facade, parking lot, landscape, café, bathrooms, equipment, and alarm systems are in good condition/working order
-24/7 security needed to include real-time activity data, logs, and reports
-Cost is $65 per site

Results
Starbucks’ vendor requested that Vuers capture photos and record condition notes of the following areas: exterior entrance and all sides of the building; parking lot surfaces, drive-thru lanes, and parking stops; trees, shrubs, turf, mulch, weeds, dumpster enclosure, and doors; the interior of the café and any equipment as well as bathrooms and alarm systems. This blend of photographic verification and data is helping Starbucks sites better manage the upkeep of its dark stores, reduce regulatory risks, and comply with local ordinances.