10,017 properties across 50 states + puerto rico
2.5 days average completion time
60% savings versus traditional method
109K+ janitorial QC touchpoints inspected
Scope: 10,017 properties across 50 states + puerto rico
Vue: Interior Janitorial
Location: Home Depot
Industry: Facilities Management
iVueit recognized a significant opportunity within Home Depot’s management of a nationwide portfolio spanning over 2,000 properties across the United States. The retailer’s specific need to enhance compliance within building services, particularly in areas serviced by janitorial companies like restrooms, presented a clear avenue for iVueit’s expertise in on-demand inspections and compliance monitoring.
Challenges
- Ensuring uniform compliance and oversight across a diverse portfolio
- Implementing proactive and unbiased site monitoring for each unique location
- Managing vendor performance and compliance in critical areas
- Addressing resource constraints for routine inspections
- Establishing a centralized system for comprehensive data management
Execution
iVueit’s proactive and remote monitoring solution for Home Depot aimed to enhance overall quality control and ensure compliance with janitorial vendors. This included scheduled monthly audits and quarterly blitz months, with 15% sampling during non-blitz periods. iVueit conducted inspections, rankings, and comprehensive photo documentation of specific contractual cleaning items during each visit. Additionally, iVueit’s internal quality control team diligently reviewed all submitted Vues, promptly identifying and escalating sites requiring immediate attention or scoring below the set standard of 2. iVueit bridged the gap between concerns raised by store personnel and vendors i.e. when a store manager reports an issue that may not be as severe as initially perceived.
Results
iVueit’s proactive and remote monitoring solution for Home Depot aimed to enhance overall quality control and ensure compliance with janitorial vendors. This included scheduled monthly audits and quarterly blitz months, with 15% sampling during non-blitz periods. iVueit conducted inspections, rankings, and comprehensive photo documentation of specific contractual cleaning items during each visit. Additionally, iVueit’s internal quality control team diligently reviewed all submitted Vues, promptly identifying and escalating sites requiring immediate attention or scoring below the set standard of 2. iVueit bridged the gap between concerns raised by store personnel and vendors i.e. when a store manager reports an issue that may not be as severe as initially perceived.
ADDITIONAL FEATURES
