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752 North State Street Westerville, OH 43082

Home Depot Janitorial

SCOPE

1775 properties across 50 states

SPEED

4.31 days average completion time

SAVINGS

60% savings versus traditional method

DATA

109K+ janitorial QC touchpoints inspected

DETAILS

Scope: 1.8K sites in 50 states

Vue: Interior Janitorial

Location: Home Depot

Industry: Facilities Management

Opportunity

Home Depot manages a nationwide portfolio with over 2K properties across the US. The big box retailer was in need of a way to drive compliance when it comes to building services, especially areas being serviced by the janitorial company, including the restrooms.

Challenges
-Widespread portfolio
-Opportunity to receive biased data from service provider
-Lack of resources to make routine check ins
-Difficulty reviewing and managing mass data dumps from nationwide portfolio 

Solution
-Schedule monthly audits as part of Home Depot’s quality control program
-The program consists of quarterly blitz months with 15% site sampling on non-blitz months
-iVueit inspects, ranks, and photographs specific contractual items the janitorial company should be cleaning on each visit
-iVueit’s in-house quality control team reviews all Vues submitted and escalates photos with items out of compliance

Results
-Home Depot receives a weekly progress report with store and contractor scoring to highlight which stores and contractors require their attention
-PDF photos and reports can easily be downloaded and shared between client and vendor to verify work order completion and potential issues found
-Monthly Vues are used to close out internal work orders and escalations once verified complete
-Home Depot saw around 60% savings versus traditional methods of quality assurance check ins

ADDITIONAL FEATURES

Reach
Whether it's our Vuer Network or your internal team, our platform allows you to capture, track and monitor any site across the U.S.
Interior/Exterior
Our Vuers are skilled at completing Vues on both the Interior and Exterior of your sites
Accessibility
Once a vuer accepts a Starbucks Vue they are sent an access code to enter the interior of the dark store
Geo Mapping
Immediately see where Vuers snapped photos on your properties so you can quickly interpret the data
Day / Night
Our Vuers are out Day and Night capturing photos and data for our Clients on properties throughout the U.S.
Customizable Survey
Create custom surveys tailored specifically for every location and easily export the data all in one place
Internal Team
Monitor your contractors or internal team when they use our platform to track projects from start to finish
Geo Tagging
All photos are time and date stamped so you can always cross-check for accuracy
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