1775 properties across 50 states
4.31 days average completion time
60% savings versus traditional method
109K+ janitorial QC touchpoints inspected
Scope: 1.8K sites in 50 states
Vue: Interior Janitorial
Location: Home Depot
Industry: Facilities Management
Home Depot manages a nationwide portfolio with over 2K properties across the US. The big box retailer was in need of a way to drive compliance when it comes to building services, especially areas being serviced by the janitorial company, including the restrooms.
Challenges
-Widespread portfolio
-Opportunity to receive biased data from service provider
-Lack of resources to make routine check ins
-Difficulty reviewing and managing mass data dumps from nationwide portfolioÂ
Solution
-Schedule monthly audits as part of Home Depot’s quality control program
-The program consists of quarterly blitz months with 15% site sampling on non-blitz months
-iVueit inspects, ranks, and photographs specific contractual items the janitorial company should be cleaning on each visit
-iVueit’s in-house quality control team reviews all Vues submitted and escalates photos with items out of compliance
Results
-Home Depot receives a weekly progress report with store and contractor scoring to highlight which stores and contractors require their attention
-PDF photos and reports can easily be downloaded and shared between client and vendor to verify work order completion and potential issues found
-Monthly Vues are used to close out internal work orders and escalations once verified complete
-Home Depot saw around 60% savings versus traditional methods of quality assurance check ins
ADDITIONAL FEATURES
