Dollar General

Despite the pandemic and uncertain economic times, Dollar General has seen a boom in business. This success has afforded the chain to open several new locations in rural and suburban areas underserved by other operators. However, massive growth and a spike in-store traffic presented new challenges concerning facility upkeep. Dollar General needed a cost-effective way to assess the condition of properties on a regular basis. iVueit was chosen to help the retailer gain valuable insight into its portfolio of stores, even in the most remote areas.

Challenges
-Massive growth acceleration
-Widespread portfolio of properties; many in remote locations
-Limited visibility of sites
-Accountability/quality assurance
-Budget constraints

Solution
– iVueit platform saw the exterior of nearly 10K sites in 42 states
-Photo verification ensured that landscape, paving, and other service contractors completed work
consistently and accurately
-Customized survey audited overall exterior condition
-Vues recur 3X/year and 10% of sites are seen once per month to provide ongoing insight
-Cost is $25 per site

Results

Dollar General requested specific Vues and survey data for each site. The Vue consisted of photos capturing grass height, rolltainers, all four sides of the building, retention/detention ponds, mulch beds, trees/shrubs, parking lot islands, dumpster area, and parking lot. Survey data documented the overall
exterior condition. The insight helped Dollar General make well-informed and timely maintenance decisions. Plus, the increased visibility and ability to hold contractors accountable resulted in the best landscaping season in 2020 with the least amount of complaints.