2,062 stores in 37 states across the US
55% completion in first 72 hours
23% non compliant sites identified
458 Vuers completed the DG project
Scope: 2,062 stores in 37 states
Vue Type: Asset Management
Location: Dollar General
Industry: Facilities Mangement
How the retailer is pinpointing inventory gaps, monitoring brand appearance, and uncovering vendor-specific opportunities to improve operations in real time.
Opportunity
Dollar General needed visibility into a critical, yet often overlooked, brand touchpoint: the outdoor iceboxes. These are among the first things customers see when entering a store—and their condition plays a role in the overall perception of the brand. But with thousands of locations nationwide, monitoring their condition consistently was nearly impossible.
Dollar General wanted a standardized, real-time view into the health and stock levels of their refrigerated ice boxes—data they’d never had at scale. By partnering with iVueit, they aimed to:
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Cut down manual audit time by leveraging an unbiased third party
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Spot under-stocked or damaged units faster
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Improve on-shelf availability for customers
Challenges
Top 3 Roadblocks
Geographic Dispersion: Thousands of stores in both urban and remote locations—no single team could physically audit them all.
Inconsistent Data Collection: Previous surveys depended on store managers or contractors, sometimes leading to miscommunication, delays, and unreliable results.
Speed vs. Accuracy Trade-Off: Internal audits drained already busy teams, leading to rushed or inconsistent results. Without dedicated quality control, the data couldn’t be fully trusted—and valuable insights were often delayed or missed altogether.
Why It Matters
Facility teams are already stretched thin—and when you’re managing thousands of assets across hundreds of locations, broken equipment and low stock can easily slip through the cracks. Dollar General was paying for iceboxes that weren’t even functioning, with no easy way to verify conditions at scale.
With summer approaching, they needed a proactive solution to get ahead of high demand. By partnering with iVueit, their FM team gained real-time insights—without having to send staff into the field. Now, they can quickly spot non-functioning units, low stock, or damage before it impacts sales or customer experience.
Even better? This playbook is repeatable. Whether it’s prepping for the holidays, seasonal resets, or other high-traffic events, iVueit gives facilities teams a smarter way to manage assets, cut costs, and stay ahead—every time.
With iVueit, we’re done guessing. We know which iceboxes need help and where we’re running low—sometimes within minutes. It’s completely disrupted how we operate.
Execution
iVueit tapped into its 400,000+ user network to activate 500+ trusted Vuers for this project. From major cities to rural towns, every region was covered—fast. With each Vuer completing an average of 4-5 Vues, Dollar General received consistent, high-quality data across their entire store network without adding strain to internal teams.
Each Vuer followed an interactive checklist to capture:
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Unit condition (Excellent → No Ice Box)
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Stock level (Low → Full)
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Geo-coordinates + time-stamped photos
- Interior and exterior overall store condition photos
- All 4 sides of the building
- Entrance to the store
- Front wall near the Grocery section
- Dollar General pricing signage on icebox
View example Dollar General Icebox Audit Report
Real-Time Intelligence
Our cloud-based dashboard aggregated incoming data in real time, giving Dollar General instant visibility into asset conditions across all locations. Whenever an icebox was flagged as “Poor” or “Low-stock,” automated escalation alerts were triggered and the stores were immediately tagged in DG’s client portal—making it easy to sort, organize, and prioritize work orders whenever action was needed.
Over time, the platform surfaced performance trends, helping identify recurring issues by location, asset type, or vendor—driving smarter decisions and holding partners accountable.
Quality Assurance
iVueit’s quality-control team rigorously reviews every photo against Dollar General’s flagging criteria and verifies that all required data points are correctly captured in the iVueit app—only then is the report released, guaranteeing 100 % data accuracy for every audit.
Results
Overall Unit Health
The condition of refrigerated units varied widely across the network:
In our audit of Dollar General’s two primary ice-box vendors, we measured unit conditions across three categories—Excellent, Good, and Poor. The percentage breakdowns below help pinpoint where maintenance and quality-assurance efforts are most needed.
| Condition | Supplier A | Supplier B |
|---|---|---|
| Excellent | 18.1% | 18.8% |
| Good | 57.0% | 61.9% |
| Poor | 24.9% | 19.3% |
Stock-Level Insights
Stock levels also varied significantly:
Armed with these real-time metrics, Dollar General gained a clear view of each site’s ice-box health, stock trends, and vendor performance scores—empowering them to prioritize the lowest-scoring assets for maintenance, optimize restocking schedules at under-served locations, and partner with vendors on targeted quality improvements.
Ready to turn your asset data into action? Ready to get same-day, on-the-ground updates from your stores? Reach out to us at sales@ivueit.com.
ADDITIONAL FEATURES
